Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: August 21, 2025
Astral Beauty Braiding Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or receive our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
We collect several types of information from and about users of our services, including:
Personal Information:
- Name, email address, phone number, and mailing address
- Date of birth and emergency contact information
- Hair type, texture, and styling preferences
- Medical history and allergy information
- Payment and billing information
Service Information:
- Appointment history and preferences
- Service notes and stylist recommendations
- Product usage and preferences
- Feedback and reviews
Technical Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Cookies and similar technologies
We collect information through various methods:
- Direct Collection: When you provide information directly to us through our website, mobile app, or in-person
- Appointment Booking: When you schedule appointments or request services
- Customer Service: When you contact us for support or inquiries
- Automated Collection: Through cookies, web beacons, and other tracking technologies
- Third-Party Sources: From social media platforms, business partners, or public databases
We use the information we collect for various purposes:
- Service Provision: To provide and maintain our hair styling services
- Appointment Management: To schedule, manage, and confirm appointments
- Customer Support: To respond to inquiries and provide customer service
- Personalization: To customize services based on your preferences and history
- Communication: To send appointment reminders, updates, and promotional offers
- Quality Improvement: To improve our services and customer experience
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To manage our business operations and analytics
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Emergency Situations: In emergency situations to protect public safety
- Consent: When you explicitly consent to sharing your information
We require all third-party service providers to maintain the confidentiality and security of your information.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
- Incident response and breach notification procedures
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Active Customer Data: Retained while you are an active customer
- Service Records: Retained for 7 years for business and legal purposes
- Marketing Data: Retained until you opt out or request deletion
- Technical Logs: Retained for up to 2 years for security and debugging
When we no longer need your information, we will securely delete or anonymize it.
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing for direct marketing purposes
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
We may send you marketing communications about our services, promotions, and events. You can opt out of these communications at any time.
Marketing Channels:
- Email newsletters and promotional offers
- SMS text messages (with your consent)
- Social media advertising
- Direct mail (where applicable)
You can manage your marketing preferences through your account settings or by contacting us directly.
We use cookies and similar tracking technologies to enhance your experience on our website and mobile applications.
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising and analytics
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.
For services involving minors (ages 13-17), we require parental consent and collect only necessary information for service provision.
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws.
When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses and adequacy decisions to protect your information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will notify you through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Updated" date at the top of this policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Astral Beauty Braiding Company
Email: ameiliagill.16@gmail.com
Phone: +1 (758) 518-5022
Address: Corinth Estate, Gros-Islet, St. Lucia
We will respond to your inquiry within 30 days and address any concerns you may have about our privacy practices.
By using our services, you acknowledge that you have read and understood this Privacy Policy.